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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jan-Dirk Ten Bokkel Huinink

July 1, 2024

5  out of  5 rating by Jan-Dirk Ten Bokkel Huinink
"Great service. Quick response time and always very helpful."
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John Overman

June 26, 2024

5  out of  5 rating by John Overman
"Lisa is very good at her job. I have followed her through several agents for all of my home, car and personal insurance needs."
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Bernard Teal

June 20, 2024

5  out of  5 rating by Bernard Teal
"I've been with James for 25 years. He and his staff are always very knowledgeable, professional, and helpful. They are truly Best in Class!!"
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Aziz Ahmed

June 5, 2024

5  out of  5 rating by Aziz Ahmed
"After a frustrating experince with a previous agent, I contacted James Whatley office where Jonna Soots helped me with my issues. She is such a professional and dedicated person and I am enjoying working with her."
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Lane Johnson

May 28, 2024

5  out of  5 rating by Lane Johnson
"Jonna my agent always makes everything easy for me! 5 starts for sure!"
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Kenneth Moore

May 2, 2024

5  out of  5 rating by Kenneth Moore
"Lisa has handled the details of all our State Farm policies since the 1980's. She has always provided personal and professional service."
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Alan M

September 14, 2023

5  out of  5 rating by Alan M
"Lisa was very helpful in transferring my insurance from Oregon to Texas. Would definitely recommend them"
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Richie Nguyen

September 7, 2023

5  out of  5 rating by Richie Nguyen
"James is a fantastic agent. He is extremely knowledgeable and customer oriented. He has provided my family with some competitive rates for home and auto. I would definitely recommend him as an agent if you are looking for a new policy. -RN"
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TJ Nguyen

July 28, 2023

5  out of  5 rating by TJ Nguyen
"Solid friend and Insurance agent! I have referred him to my parents and friends for their home and auto policies. James has been a massive help in the cycling community donating his time and money to make Houston a bike friendly community!"
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Lyndon Ji

May 22, 2023

5  out of  5 rating by Lyndon Ji
"I picked State Farm because of Lisa Lasras's exceptional work and services. She took time to make 6 different auto quotes for me to compare prices and help me to find the lowest price with best option. Signed up both auto and home insurance with State Farm in the end. Her attention to details and friendly services made me feel she is my concierge agent. Thank you Lisa, a job to perfection."
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Stacy Namink

March 9, 2023

5  out of  5 rating by Stacy Namink
"I luv lisa she is the best she goes above and beyond her job duties.."
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I. Hernandez

March 2, 2023

5  out of  5 rating by I. Hernandez
"I recently contacted State Farm for my home and vehicle insurance needs and spoke to Ms. Lisa Lasris. I was really taken aback at the way she conducted business with me. She was very welcoming and very attentive to the questions i had regarding our insurance needs (coverages and pricing.) Long story short…our home and vehicle are now fully insured and we have great peace of mind. Ms. Lasris’ made the difference between State Farm and three other companies I had contacted prior to and after speaking with her. From my first contact with her, she was prompt in calling me back and keeping me informed with the transition process between the prior insurance company and State Farm. God willing we will not have to look for another insurance company in the near future. Thank you Ms. Lasris!!! God Bless"
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Rochelle Blosl

February 28, 2023

5  out of  5 rating by Rochelle Blosl
"Called the office and spoke with Jonna, she was of great assistance with getting my quote and helping me understand the differences in policies!!!"
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Jennifer Roberts

February 28, 2023

5  out of  5 rating by Jennifer Roberts
"Jonna is there whenever I need anything. She truly encapsules the jingle, "like a good neighbor, Jonna is there" 🎶"
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Phil Lillibridge

February 28, 2023

5  out of  5 rating by Phil Lillibridge
"Jonna was wonderful to speak with. Great information and customer service was outstanding!"
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Nicole Schwab

December 15, 2022

5  out of  5 rating by Nicole Schwab
"I have been a client of state farm client from Missouri for many years and just moved down to Houston James Whatley made the switch easy and hassle free. Thank you and I would recommend him to anyone."
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Madison Harris

May 17, 2022

5  out of  5 rating by Madison Harris
"Great office! Lisa is so helpful- she is very friendly and has a high attention to detail. She explained everything to me so that I understood it and I am glad I went with this agent."
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March 29, 2022

5  out of  5 rating by BRH PTO
"Thank you James for the generous donation to our Bark River-Harris Parent Teacher Organization. We appreciate you!"
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Melinda Sturgis

September 21, 2021

5  out of  5 rating by Melinda Sturgis
"They always help with anything, questions, concerns, and are always willing to go the extra mile for me. The best!!!"
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Daminh Tran

July 8, 2021

5  out of  5 rating by Daminh Tran
"This has probably been the best insurance buying experience I have ever had. James was very professional and friendly. He was honest and informed me so that I could make a well informed decision. The whole process was fast, and efficient, and took the time to answer all my questions. Would definitely recommend."
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robert anding

August 4, 2020

5  out of  5 rating by robert anding
"I've been with James for many years. He's always easy to work with, making the process of filing a claim easy. Recently I found myself in need of some auto body work. From beginning to end he made it simple and comfortable. But that is what I expected from him. I had up to four feet of water in parts of my house with Harvey and he and State Farm made the recovery seamless and easy."
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Melissa Ann Flores

July 17, 2020

5  out of  5 rating by Melissa Ann Flores
"James has been my agent for about 13 years and I have nothing but great things to say about him and Jonna. They are very knowledgeable, professional, kind and friendly and although I have moved away from the Houston area, I now live in El Paso, I still and will always choose James Whatley to be my agent. I trust James and Jonna and hold them in high regard when it comes to my insurance needs. They take very good care of me. Whatley is the best agent around!!! Thank you James and Jonna!"
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Mark Theilken

June 6, 2020

5  out of  5 rating by Mark Theilken
"James and his team are customer focused and provide the best service possible."
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Brittney Warrick

May 8, 2020

5  out of  5 rating by Brittney Warrick
"I highly recommend James and his team! I have always gotten amazing service and thorough answers to any of my questions. I've been using this State Farm team for about 6 years, the duration of time I've lived in Texas. I especially appreciate Jonna who always emails me back IMMEDIATELY! Any question or requests I have are always answered within the hour."
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Shirley Sanders

April 2, 2020

5  out of  5 rating by Shirley Sanders
"I have used this agency for over 15 years and will continue to use them for the next 15 + years as one cannot find a better agency. Both James & Jonna are the best at what they do. They will spend all the time necessary to take care of my concerns and questions (and after Hurricane Harvey there were many). I really like these people and so glad this is my agency."